We asked about the M Lounge and the perks like drinks, snacks, and breakfast and are told that they aren't available. I thought this was my mistake so I go online to see if I can book a room with the M Lounge for the same night and I can, so the hotel is intentionally misleading customers. Upon arrival we see a sign at the check- in desk stating that the M Lounge will be closed for the next few weeks. My husband and I booked this hotel specifically to try out the M Lounge, which is an upcharge from the standard room. Be careful at the bar/restaurant as they are pretty liberal with how people charge to rooms and do not verify that it's your room. Nice hotel for the most part, but horrible customer service. I called and they transferred me around 4 different times. Finally, when I got my last invoice I noticed a $44 charge from the restaurant on there. I asked him if he had the phone number and he told me to "Google it". I asked if he could find my number based on my other information and he said he could not and told me to call the 800 number. He went back to texting his friend and basically ignored me. I did not have my Bonvoy number, so Robert said he couldn't help. They had billed me for some non-member fees, and I wanted to have the invoice corrected. I asked if I could add my reservation to my Bonvoy account. At the end of our stay, I went to the front desk and talked to "Robert". I also appreciated the Engineering team making the effort to try and fix things. The nice person at the desk changed our room the next morning, so at least they did that. Loud music until 11pm and we had an early start the next day. Started with putting us on the 3rd floor on a Sunday night when there was a party just below on the 2nd floor. This is probably our fourth stay, but it will be our last. In town with my son as we are quite a bit over the course of a year. Hilton Hawaiian Village Waikiki Beach Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Baltimore City Community College.Mary's Seminary & University Baltimore, MD Hotels near Bais Hamedrash & Mesivta of Baltimore.Hotels near Rosenbloom Owings Mills Jcc.Hotels near Gordon Center for the Performing Arts.Hotels near Hands to You Wellness Studio.Simmons Museum of Negro Leagues Baseball, Inc. Marriott Owings Mills Metro Centre Rooms.Marriott Owings Mills Metro Centre Features.Hotels near Marriott Owings Mills Metro Centre.
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